Service Depot Technician
Location Billerica, 매사추세츠 주, 미국 등록일 2025년 7월 1일 공고 ID 19559 Pay Range $26 - $32/hr- Responsible for determining unit malfunctions and failures and performing repairs and calibrations as suggested by diagnostics and assessment. Following ISO procedures to perform calibrations.
- Document and provide accurate detailed technical findings, observations and materials used for all services and calibrations performed during repair and unit evaluations.
- Provide a high level of customer service, and able to work as an effective, collaborative team member.
- Responsible for all documentation and follow-up associated with closing out individual RMA’s and shipment back to customer. Processing transactions in CRM and SAP.
- Ensures adequate levels of service inventory is available to meet day to day service needs.
- Technical training or equivalent experience in Electrical, Mechanical, Electronics, Robotics or another technical field preferred.
- Minimum of 2 years of strong hands-on electro-mechanical background with experience in preventative maintenance, troubleshooting, service repairs, calibrations and testing of a wide variety of assemblies and sub-assemblies.
- Experienced with hand tools, fixtures and the use of diagnostic materials and test equipment.
- Must be able to understand and work from drawings, diagrams, technical bulletins, assembly procedures and general work instructions.
- Able to communicate effectively on failures and provide feedback regarding specific customer repairs, trends being observed/discovered, and unit repair history
- Strong organizational skills and proven ability in troubleshooting complex instrumentation, equipment or equivalent, ability to absorb and learn quickly and be able to continuously grow.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across the Mettler Toledo
- Global recognition for the quality of our products and services
The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.
Product applications include:
- Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
- Measurement of conductivity and pH in a range of chemical applications.
- Measurement of turbidity, CO2 and O2 in beer production.
Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.
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