Bilingual Service Support Specialist
Location 콜럼버스, 오하이오 주 등록일 March 04, 2025 공고 ID 18824Our Opening and Your Responsibilities
Mettler Toledo is seeking to hire a Bilingual Service Support Specialist in the Columbus, Ohio area. This role involves assisting our customers over the phone with repair services and inquiries related to parts, pricing, orders, deliveries, services, product information, and more.
Essential Duties and responsibilities:
- Provide exceptional customer service by answering internal and external customers, and Field Service Technicians’ phone calls in a courteous and professional manner.
- Assist in the follow-up and processing of all customers phones, emails or customer requests
- Maintain data quality by submitting account creation/updates requests and create/update contacts information in SAP as needed, and accurately fill out Customer Interactions in SAP
- Seize opportunities to create service and product leads for sales representatives
- Assist in resolving service problems by clarifying the customer's complaints, selecting, and routing to correct group
- Take appropriate action to follow up on resolving customer issues
- Improve overall customer experience by following correct call flow and script
- Successfully and actively participate in the implementation of department or company changes, to improve productivity and customers experience
What You Need to Succeed
- An associate’s degree preferably in business or communications or one-to-two years of work experience in customer service or sales
- SAP knowledge and experience working in the business system is helpful.
- Excellent customer service skills to interact with internal and external customers to discuss part orders, share tracking information, resolve service problems, select and route service needs.
- Excellent follow-through, ability to meet deadlines, decision making and multi-tasking skills, and excellent communication skills.
- Must be a bilingual in English and French
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
METTLER TOLEDO 알아보기
METTLER TOLEDO 직원의 “일상”을 살펴보십시오. 이 회사의 어디에서 일하든 팀 분위기는 그대로 유지됩니다. METTLER TOLEDO는 바로 귀하가 있어야 할 곳 일 수 있습니다.
-
- Technical Application Support Specialist 콜럼버스, 오하이오 주 12/11/2024
- Scheduling Analyst 콜럼버스, 오하이오 주 01/16/2025
- Field Service Technician – Industrial Weighing Products 콜럼버스, 오하이오 주 02/26/2025
- Bilingual Scheduling Analyst 콜럼버스, 오하이오 주 11/21/2024
-
Saved Jobs
Let's Connect
Talent Community에 가입하여 맞춤형 업데이트를 받으십시오.
우리는 기회 균등 고용주이며 회사의 다양성을 소중히 여깁니다. 우리는 인종, 피부색, 종교, 성별, 연령, 출신 국가, 장애, 성적 취향, 성 정체성, 유전 정보, 보호 대상 재향 군인 지위 또는 기타 보호 대상 분류에 관계없이 고용을 고려합니다. 법률에 따라 지원자로서 EEO 권리에 대해 알아보십시오.
METTLER TOLEDO는 모든 사용자가 www.mt.com을 이용할 수 있도록 노력하고 있습니다. 당사 웹사이트의 접근성과 관련하여 당사에 연락하거나 지원 절차를 완료하는 데 도움이 필요한 경우 연락처 EEO@mt.com 로 문의하십시오