Regional Product Specialist

Location シャー・アラム, セランゴール州 掲載日 April 04, 2025 求人ID 19066

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Our Opening and Your Responsibilities

Provide 2nd/3rd level product and application support of Industrial Division products and related solutions focusing but not limited to Asia Pacific.
Coordinate, prepare and conduct product training and launches to our internal/external customers.
Develop training and product support material fit for global rollout.
Support in local sales/service activities for customers, such as seminars, webinars, product demonstrations and customer consulting.
Correspond with our global Strategic Product Groups to facilitate market intelligence, product development, quality improvements and testing.
Able to help our marketing organizations in the region to successfully achieve the sales and service of our products by enhancing their competencies and skills. Also resolve customer issues in a timely manner by learning and applying product functions, support tools, segment specified knowledge and regulatory compliance standards.

1. Technical Advisory and Product Advocate

Analyse training gaps and requirements for our sales/service force in the region.
Proactively organize and provide onsite, remote and classroom training to our sales/service personnel and sometimes customers in line with global training curriculum.
Develop and update training material (eg. Presentations, video, white papers) and provide local customizations.
To promote and recommend the necessary training programs to help develop the skills of our personnel.
Maintain our training and demo equipmentProvide prompt and expert application and product support mainly for our Industrial Division solutions (hardware and software solutions) to sales and service organizations and VARS (partners).
Becoming a competent key technical advisor and product advocate for MT products
Communicate regulatory compliance requirement and applications effectively, demonstrating MT’s market leadership and expertise in the relevant fields.
Understand user requirements and recommending solutions.
Support in marketing activities, such as customer visits, seminars, exhibitions and in advanced product demonstrations.

2. Training

Analyse training gaps
To promote and recommend the necessary training programs to help develop the skills of our personnel.
Maintain our training and demo equipment

3. Product Management

Support the Strategic Product Groups (SPGs) in successfully launching and training new products to the region.
Support the development of certain technical/marketing materials such as FAQ, white paper or application notes/case studies and presentation materials.
Able to understand and feedback end customer’s current and future requirements and needs.
Feedback competitor’s offering when encountered in the marketplace.

What You Need to Succeed

Degree/Diploma in any discipline preferably in Electrical/ Electronics/Mechanical Engineering or related field
Strong presentation skills and trainer experience, with an influencing ability
Minimum 3 years working experience in a Technical Support, Trainer or Service Environment serving customers in the Manufacturing Industry including Food & Beverages, Chemical and Pharmaceutical
Firsthand understanding and experience of technical equipment, process and automation control systems.
Knowledge on MS SQL, C#, C++ with basic PC software and networking troubleshooting skills is an advantage
Knowledge on PLC Data communication protocol (fieldbus, TCP/IP, Analog & Digital output signals) is an advantage.
Knowledge on Automation and Control Instrumentation System (sensors, transmitters, weighing).
Sound Technical and Business Acumen
Good Interpersonal and Verbal/Written Communication in English and Mandarin (others language is an advantage)
Flexibility and Willingness to Interact with International Contacts
Customer Oriented and Quality Focus
Continuous Improvement to Learn and Educate
Innovative and Analytical
Teamwork
Results Focus/Oriented
Can Work Independently and Proactive
Project and time management Skills
Willing to travel (Asia and Internationally)
Valid driving license

Our Offer to You

Permanent employment basis; conditions are based on the contract of employment
1.5 months contractual bonus
Medical care with dental entitlements, that covers your spouse & children
Life insurance coverage
Accessible to public transport
Diversified, flexible and fun working culture

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

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