Order Management Specialist

位置コロンバス, オハイオ州, アメリカ合衆国 掲載日 2026年7月16日 求人ID 22660 給与レンジ $20 - $26 per hour

Our Opening and Your Responsibilities

The Order Management Specialist is primarily responsible for processing inbound order requests and managing the full order lifecycle to resolve complex issues throughout the order fulfillment process. This role helps make it easier to do business with METTLER TOLEDO by working effectively with Sales, Customer Service, Supply Chain, Logistics, Finance, Marketing, and other departments to provide world-class service to both internal and external customers. The Order Management Specialist demonstrates METTLER TOLEDO’s values by proactively driving continuous improvement, delivering quality, and performing with integrity. Key responsibilities will include:

Managing inbound inquiries regarding pricing, availability, and order status
Processing orders and order changes accurately and on time in accordance with policies, procedures, and compliance requirements
Determining ship and delivery dates based on inventory, lead times, carrier routing, and customer requirements
Monitoring unshipped orders and follow up to ensure delivery commitments are met
Partnering with internal teams to resolve order issues, shipping concerns, credit holds, and pricing discrepancies
Reviewing order management reports daily and take action to resolve exceptions
Maintaining accurate customer and order data across CRM, sales, and service systems
Supporting customer credits and invoice corrections as needed

What You Need to Succeed

High school diploma or GED.
2+ years of experience working in a customer service role.
CRM experience is a plus.
Attention to detail for both accuracy and content.
Ability to work on-site 4 days a week at our office near Polaris.

Our Offer to You

Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
Tuition reimbursement, employee wellness programs, plus other perks and discounts
Parental and caregiver leave policies
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards
A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.

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