Skip to main content
Logo for Mettler Toledo

Notre engagement
Votre talent

Rechercher

Junior Global Service Desk Analyst with German (all genders)

Emplacement Varsovie, Voïvodie de Mazovie, Pologne Date de publication 10 septembre 2026 ID de l'offre 23142
Postuler maintenant Enregistrer la tâche
Our Opening and Your Responsibilities

Looking to start your career in IT and fluent in both German and English? 

This could be the perfect opportunity for you‼️

In this role you will support METTLER TOLEDO users in Poland, Switzerland, Germany, Holland, France, Spain and USA in daily IT related issues. You will collaborate with other teams across units around the globe.

The internal job title will be “Global Service Desk Analyst (German)”.

Key Tasks and Responsibilities
  • Be the first point of contact for employees experiencing IT-related issues,
  • Provide 1st and 2nd line support for hardware, software, and workplace technologies,
  • Support users with Microsoft Windows, Microsoft 365, laptops, desktops, printers, and mobile devices,
  • Handle incoming calls and support tickets while meeting agreed service levels,
  • Log and manage incidents using ServiceNow,
  • Troubleshoot and resolve technical issues or coordinate with specialist teams when needed,
  • Escalate unresolved incidents to appropriate support groups,
  • Work closely with colleagues from different countries and IT functions,
  • Participate in on-call support rotations when required.
What You Need to Succeed
  • Excellent verbal and written communication skills in German and English are a must,
  • Advanced ability to gather, monitor and document data,
  • Excellent communication and customer service skills,
  • Strong problem-solving mindset,
  • Team-oriented approach and willingness to learn,
  • Interest in technology and helping users solve technical challenges.
Would be a plus:
  • Good knowledge of IT Service Desk operations: proficiency with ServiceNow is highly desirable,
  • good understanding of computer systems, mobile devices and tech products,
  • Knowledge and working experience in PC / Laptop troubleshooting and providing end user support,
  • Experience in providing IT support in computer, network and server related areas,
  • Knowledge of: Active Directory Services, MS Exchange, VPN, Network, MS Office suite, Windows 10, Microsoft Office 365.
Our Offer to You
  • Contract of employment [umowa o pracę], we are looking for a long term cooperation,
  • Annual reward ,
  • Hybrid work model,
  • A diverse and inclusive workplace,
  • Festive benefits paid in April and December,
  • Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,
  • Possibility to extend medical care to family members,
  • Life insurance with possible extended scope,
  • Sports card (Medicover),
  • Language courses,
  • A vast training offer to support your development,
  • Wellbeing activities, CSR, with space for your initiatives*,
  • Discounts for meals and special offers at Platan Business Park.
*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!

The recruitment process consists of the following steps:
  • CV selection – we contact selected candidates
  • Phone screening with a recruiter (approx. 15 min)
  • Initial interview with the Manager and Recruiter (video conference, approx. 1 hour)
  • F2F meeting at the office with the Manager and Team (1 hour).

The information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment.
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
Postuler maintenant Enregistrer la tâche
Working at Mettler Toledo Video

En savoir plus sur METTLER TOLEDO

Jetez un coup d'œil à une « journée dans la vie » d'un employé de METTLER TOLEDO. Quel que soit l'endroit où vous travaillez dans cette entreprise, l'esprit d'équipe transparaît. METTLER TOLEDO est peut-être exactement là où vous appartenez.

Explore this Location
A Fresh Approach to Lab Automation
Our Innovative Laboratory Solutions
To the Moon and Back - Weighing for NASA
The Sound of Climate Change

Connectons-nous

Rejoignez notre communauté de talents et recevez des mises à jour personnalisées sur nos opportunités.

S’enregistrer

Nous souscrivons au principe de l'égalité d'accès à l'emploi et valorisons la diversité au sein de notre entreprise. Nous prenons en considération l'emploi sans tenir compte de la race, de la couleur, de la religion, du sexe, de l'âge, de l'origine nationale, du handicap, de l'orientation sexuelle, de l'identité de genre, des informations génétiques, du statut d'ancien combattant protégé ou de toute autre classification protégée. Renseignez-vous sur vos droits en matière d'égalité des chances en tant que demandeur en vertu de la loi.

Retrouvez les résultats de notre Index égalité Femmes-Hommes ici.

METTLER TOLEDO s'efforce de rendre www.mt.com accessible à tous les utilisateurs. Si vous souhaitez communiquer avec nous au sujet de l'accessibilité de notre site Web ou si vous avez besoin d'aide pour remplir le processus de demande, veuillez communiquer avec nous à l'adresse Contactez-nous EEO@mt.com.