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Global Service Desk Analyst with German

Location Varsovie, Voïvodie de Mazovie Date de publication September 11, 2024 ID de l'offre 17361
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Our Opening and Your Responsibilities
In this role you will support METTLER TOLEDO users in Poland, Switzerland, Germany, Holland, France, Spain, and USA in daily IT related issues. You will collaborate with other teams across units around the globe

Your main tasks:
  • Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries,
  • 1st and 2nd level support- troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10/11 and Microsoft Office 365, laptops, desktops, printers, mobile devices,
  • Handle IT support phone calls and tickets within SLA defined,
  • Log all phone calls in the Service Desk tool (ServiceNow),
  • Ensure phone queue SLA are met,
  • Take ownership and coordinate with other IT support teams for high priority issues,
  • Escalate unresolved tickets to next level support teams,
  • Participate in on-call rotation to provide coverage when required.
What You Need to Succeed
Required skills: 
  • Excellent verbal and written communication skills in German and English are a must, 
  • Advanced ability to gather, monitor and document data ,
  • Excellent customer service skills,
  • Problem- solving abilities, 
  • Team- orientation M365: Azure, Exachnage, Intune etc. 
Would be a plus: 
  • Good knowledge of IT Service Desk operations: proficiency with ServiceNow is highly desirable, 
  • Good understanding of computer systems, mobile devices and tech products, 
  • Knowledge and working experience in PC / Laptop troubleshooting and providing end user support , 
  • Experience in providing IT support in computer, network and server related areas,
  • Knowledge of: Active Directory Services, MS Exchange, VPN, Network, MS Office suite, Windows 11, Microsoft Office 365.
Our Offer to You
  • Contract of employment [umowa o pracę] (we want you to join us for the long run :)
  • Annual bonus , 
  • Festive benefits paid in April and December,
  • Flexible working hours, 
  • Hybrid work model (3 days a week from home) , 
  • Medical care with the basic dental package, 
  • Possibility to extend medical care to family members and/or Damian Medical Center, 
  • Life insurance with possible extension for your family members, 
  • Medicover Sport card,
  • Language courses, 
  • Paid employee referral program, 
  • Wellbeing activities* 
  • Space for your initiatives, charity & CSR actions, and improvement ideas, 
  • Supporting your development through a vast training offer , 
  • Discounts for meals and cosmetics at the Poleczki & Platan Business Park, 
  • A diverse and inclusive workplace. 

*We are focusing on entertainment and supporting your physical and mental health – check out
our LinkedIn profile!
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
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