• Deliver operation efficiency in Back-office for units to provide value to customer
• Develop an initiative to improve whole team efficiency from problem or error
• Generate tangible achievements through initiatives, and these achievements must be sustainable
• Results should be effectively communicated with unit key users to maintain RBO reputation highly and should be aligned with team motivation
• Lead and drive the strategic initiatives which contributes on productivity improvement for AP SAP Unit (eg; automation, harmonization) based on strong knowledge on SAM OM process
• Create and manage an professional monitoring tools and KPIs to measure resource optimization and quality improvement from the initiatives.
• Holistic understanding of relative process areas (eg; sales pipeline, SCM, finance, service back-office) is required to these to SAM OM SAM OM process. Also, manager should monitor this flow consistently and propose improvement initiatives consistently
• Professional on change management - understand of change topics (eg; RPA) - define the gap between AS-IS and TO-BE - generate each initiatives to fill-out a gaps and drive for transformation - validate the achievement and detect further improvement
• It is necessary to detect a direction for internal and external work environment from each topics and always connect it with organizational development topics
• Continuously discovering and providing small but meaningful success experiences for employees to develop their own capabilities
• Encourage, motivate, recognize people to explore challenges and make it success

Key Behavioural Competencies Required

Competencies:

• Excellent analytical, interpersonal & communication skills
• Highly customer & business oriented
• Self-starter with a proactive approach
• Strong interpersonal skills and influencing ability
• Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive 
• Innovative to challenge conventional practices and suggest better approaches
• Passionate to be tenacious and resilient
• Strong attention to detail
• Solution driven mindset