Product Support Specialist II
Emplacement Lutz, Floride, États-Unis Date de publication 26 mars 2026 ID de l'offre 21680Our Opening and Your Responsibilities
The primary responsibility of this role is to provide 24/5 technical and post-sales support, for Mettler Toledo's Dimensioning and Systems product portfolio and applications, collaborating closely with global Product Support teams, R&D Engineers, and Product Managers to support field engineers and customers. What you will do:
- Product Technical Support
- Provide ongoing technical support for assigned product families using available tools for both internal and external stakeholders.
- Maintain the regional technical support library and contribute to the global FAQ knowledgebase.
- Communicate technical issues, quality concerns, and defects to relevant stakeholders promptly.
- Manage and maintain Dimensioning products and system components within the AP Regional Competency Center.
- Offer on-site customer and partner support during escalations in line with Go-to-Gemba procedures.
- Support trade show activities including demo kits and booth assistance.
- Product Training
- Collaborate with Research & Development to develop and update strong global service training materials.
- Define and coordinate global training activities with internal and external stakeholders.
- Adapt training content to meet regional market needs for customers, partners, and service technicians.
- Deliver on-site, remote training sessions, and eDemos to customers and country service organizations.
- Work effectively in team environments to conduct training with multiple trainers.
- Quality & Logistics
- Support regional quality issues (only external complaints) for Product Development, Launch & Phase-out of assigned products.
- Validate issues by devising tests to prove or disprove reported issues.
- Assist Global Product Manager(s) and direct/indirect service organizations with the service plan of new products.
What You Need to Succeed
- Bachelor of Science in Engineering, or similar education with focus on electrical, computer science, mechanical or related technology field is preferred AND 1 - 3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and service
- 30-35% regional and international travel for service training seminars or introduction activities
- Experience with web technologies is beneficial
- Ability to work a 10:00AM to 6:30PM schedule (pus any necessary overtime) in the Lutz facility
- Experience with Ubuntu or Linux is an advantage.
- Ability to act in a self-motivated approach to quickly define problems, collect data, establish facts, and draw valid conclusions
- Ability to deal with several abstract and concrete variables while driving to the generation of a range of possible solutions / strategies
- Ability to work in a team environment for training sessions with multiple trainers
- Must possess a good business sense and ability to reach conclusions
- Strong communication interface capabilities (Serial, TCP/IP, PLC, Web based, etc.)
- Directing, editing and/or production of short informative videos is a plus. (OBS a plus)
- Strong organizational skills with the proven ability to effectively manage multiple priorities different levels of stakeholders
- Proficient with Microsoft Office, especially PowerPoint
This position is considered safety sensitive and is subject to drug testing as permitted by law.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
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