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Technical Support Specialist

Location Bombay, Maharashtra Date de publication January 15, 2025 ID de l'offre 18449
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Our Opening and Your Responsibilities
As a key member of the Support team, you are responsible for providing Technical Support to internal and external customers.
▪ Troubleshooting queries especially on installation and configuration, Peripheral device connectivity via USB, Bluetooth, via Ethernet or over network, MS SQL Server, Windows OS, Active Directory, TCP/IP networks, virtualized environments etc.
▪ Providing support on 3-Tier/Client-Server architecture. Standalone vs Distributed installations and working over networked environment.
▪ Responsible for answering pre- and post-sales technical queries like system requirements, supportability, Security protocols, from internal Sales representatives (MO-Marketing Organization) or customers (predominantly via MO).
▪ Work with Sales Organizations to provide support through customer demonstrations, onsite and offsite and trainings, if needed.
▪ Develop proficiency in the Software troubleshooting, instrument connectivity and communication in direct or networked mode as applicable.
▪ Handle data integrity, IT infrastructure issues. Implement software installation and validation tasks
▪ Conduct seminars/ workshops and technical discussions to support sales.
What You Need to Succeed
B.Sc IT/CS, B.E. or B.Tech (Computer Science) or equivalent qualification from a reputed college.
▪ Industry experience of 2-5 years in the field of support functions and customer relationship. 2-3 yrs experience in offshore duties in European countries or USA would be added advantage.
▪ Good basic IT knowhow especially on TCP/IP networks, Peripheral device connectivity over network via USB, Ethernet or Bluetooth, MS SQL Server, Windows OS, Active Directory, virtualized environments.
▪ Providing support on 3-Tier/Client Server architecture. Standalone vs Distributed installations and working over networked environment.
▪ Troubleshooting instrument connectivity issues with Easy Scan, SmartCheck, Analytical balances and SmartStand etc.
▪ Excellent communication skills both verbal and written.
▪ Profound customer service skills.
▪ Profound knowledge of root cause analysis and problem-solving techniques. Logically relating and fixing the problems. Creating content (Support Documents & Videos etc.) as required.
▪ In-depth knowledge of installing/ maintaining software needed for production processes.
▪ Strong decision-making and excellent problem-solving skills.
▪ Willingness to travel (up to 25%).
▪ Team performer as well as skilled to work independently. Well-organized. Good intercultural soft skill; ability to gel with large section of the industry level.
Our Offer to You
"One Team" that thrives on collaboration and innovation
Opportunities to work with Global teams
An open, fair and inclusive environment
Multitude of learning and growth opportunities
Medical insurance for you & your family, with access to Telemedicine application
A brand name that is identified worldwide with precision, quality, and innovation.
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About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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