Inside Sales Support Specialist
Emplacement Billerica, Massachusetts, États-Unis Date de publication 25 septembre 2026 ID de l'offre 23239 Fourchette de salaire $55000-$630000- Partner with Field Sales Representatives (FSRs) to support sales activities, account penetration and customer growth.
- Manage inbound and outbound customer calls, understand customer requirements and follow up on sales opportunities.
- Prepare and coordinate customer quotations, proposals, sales documents and follow-up communications. Review customer/user requirements and support technical order reviews and quotation activities.
- Schedule and confirm customer appointments for Field Sales Representatives.
- Manage and follow up on sales opportunities throughout the pipeline to help drive timely closure.
- Build and maintain strong customer relationships by providing a positive experience throughout the sales cycle.
- Work with Field Sales, Technical Support, Product Management, Operations and other internal teams to resolve customer issues and support opportunities.
- Qualify target accounts and identify potential business opportunities.
- Develop knowledge of Process Analytics products and services and communicate product value propositions to customers.
- Identify and support upselling and cross-selling opportunities for products, consumables, accessories and services.
- Maintain accurate customer and opportunity information in SAP or other CRM systems.
- Coordinate regularly with Field Sales teams to review account strategy, opportunity status and support needs.
- Follow company pricing guidelines, sales processes and policies.
- Manage multiple priorities in a fast-paced, collaborative environment while maintaining strong customer service and professional communication.
- 3+ years of experience in Inside Sales, Sales Support, Customer Service or a related sales role.
- Experience handling inbound/outbound calls and sales opportunities.
- Experience preparing quotations/proposals and maintaining CRM records.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with CRM/SAP and Microsoft Office, especially Excel, Word, PowerPoint and Outlook.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across the Mettler Toledo
- Global recognition for the quality of our products and services
The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.
Product applications include:
- Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
- Measurement of conductivity and pH in a range of chemical applications.
- Measurement of turbidity, CO2 and O2 in beer production.
Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.
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- Sales Support Coordinator Billerica, Massachusetts 09/24/2026
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