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Field Service Scheduler/Dispatcher

Location Billerica, Massachusetts Date de publication September 17, 2024 ID de l'offre 17521
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Our Opening and Your Responsibilities
As our Service Back Office Scheduler, you will be responsible for organizing the daily activities of Field Service Technicians in a manner that ensures 100% completion of known and unknown work. You will ensure service level agreements with Mettler Toledo are fulfilled, that Field Service Technicians are fully utilized, and that the revenue and productivity goals of the organization are met. You will be primarily responsible for scheduling and routing technicians in accordance with the scheduled for all known work, the customers' priorities, workload demands, and the availability of materials from applicable sources to maximize efficiency. Additional responsibilities will include: 
  • Organizing the activities of Field Service Technicians to ensure goals and service levels are met. 
  • Complying with and ensuring compliance to established dispatch processes, procedures, and policies. 
  • Analyzing and planning work schedules to minimize distances traveled by the field work force. 
  • Working with designees on procurement of parts and materials in a manner that ensures required material is delivered to the worksite in accordance with customers' service level agreements. 
  • Monitoring open order status and receipt of documentation from Field Service Technicians to ensure that all calls are ready for invoicing. 
  • Interfacing with internal and external customers to provide exceptional customer service. 
  • Invoicing completed jobs.
What You Need to Succeed
  • High school diploma. 
  • Ability to work in a fast-paced environment while maintaining high attention to detail. 
  • Strong problem-solving ability. 
  • Prior knowledge of Salesforce or SAP is a plus. 
  • Ability to make independent, reasoned decisions regarding the use of company resources (Field Service Technicians time and materials) in order to fulfill customer requirements and maximize company profits. 
  • Self-starter with ability to effectively manage time, prioritize tasks, and work within deadlines.
Our Offer to You
  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, educational matching gift program, perks and discounts
  • Parental and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in precision instrumentation
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards across the Mettler Toledo
  • Global recognition for the quality of our products and services
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com
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Nous souscrivons au principe de l'égalité d'accès à l'emploi et valorisons la diversité au sein de notre entreprise. Nous prenons en considération l'emploi sans tenir compte de la race, de la couleur, de la religion, du sexe, de l'âge, de l'origine nationale, du handicap, de l'orientation sexuelle, de l'identité de genre, des informations génétiques, du statut d'ancien combattant protégé ou de toute autre classification protégée. Renseignez-vous sur vos droits en matière d'égalité des chances en tant que demandeur en vertu de la loi.

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METTLER TOLEDO s'efforce de rendre www.mt.com accessible à tous les utilisateurs. Si vous souhaitez communiquer avec nous au sujet de l'accessibilité de notre site Web ou si vous avez besoin d'aide pour remplir le processus de demande, veuillez communiquer avec nous à l'adresse Contactez-nous EEO@mt.com.