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Support Engineer Professional

Location Varsovia, Voivodato de Mazovia Fecha de publicación December 10, 2024 ID de la oferta 18127
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Our Opening and Your Responsibilities
The Support Engineer Professional will be responsible for providing technical support for software applications used in production processes. This involves troubleshooting and resolving issues, assisting with software testing, providing pre-sales support, and helping to implement and configure systems for customer projects. The role also includes training customers and market organizations, documenting technical issues and solutions, and collaborating with Product Managers and R&D teams.

Duties and Responsibilities:
  • Provide technical support for designated applications.
  • Document support cases and create knowledge base articles.
  • Assist in software testing and provide pre-sales support.
  • Support the implementation of applications in customer projects both on-site and remotely.
  • Train customers and market organizations.
  • Collaborate with Product Managers and R&D for software development and customer support cases.
What You Need to Succeed
  • 2-3 years of experience in a similar technical support or engineering role.
  • Excellent command of English (spoken and written).
  • Strong customer service abilities.
  • Knowledge of software installation and maintenance related to production processes.
  • Proficiency in root cause analysis and problem-solving techniques.
  • Technical expertise in areas such as TCP/IP networking, databases (especially MS SQL), Windows Server OS, virtualization, and web services.
  • Experience with container-based systems (e.g., Docker, Kubernetes) and cloud platforms (e.g., Microsoft Azure).
  • Understanding of large-scale distributed systems and microservices.
  • Basic knowledge of computer system validation.
Our Offer to You
  • Contract of employment [umowa o pracę] (we want you to join us for the long run :)
  • Annual bonus , 
  • Festive benefits paid in April and December,
  • Flexible working hours, 
  • Hybrid work model (3 days a week from home) , 
  • Medical care with the basic dental package, 
  • Possibility to extend medical care to family members and/or Damian Medical Center, 
  • Life insurance with possible extension for your family members, 
  • Medicover Sport card,
  • Language courses, 
  • Paid employee referral program, 
  • Wellbeing activities* 
  • Space for your initiatives, charity & CSR actions, and improvement ideas, 
  • Supporting your development through a vast training offer , 
  • Discounts for meals and cosmetics at the Poleczki & Platan Business Park, 
  • A diverse and inclusive workplace. 

*We are focusing on entertainment and supporting your physical and mental health – check out
our LinkedIn profile!
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
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Somos una empresa que ofrece igualdad de oportunidades y valoramos la diversidad en nuestra empresa. Damos consideración para el empleo sin distinción de raza, color, religión, sexo, edad, origen nacional, discapacidad, orientación sexual, identidad de género, información genética, estado de veterano protegido o cualquier otra clasificación protegida. Conoce Tus derechos de EEO como solicitante según la ley.

METTLER TOLEDO se esfuerza por hacer que www.mt.com sea accesible para todos y cada uno de los usuarios. Si deseas ponerse en contacto con nosotros en relación con la accesibilidad de nuestro sitio web o necesitas ayuda para completar el proceso de solicitud, ponte en contacto con nosotros en esta dirección de correo electrónico EEO@mt.com.