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Field Service Team Leader

Location Raleigh, Carolina del Norte Fecha de publicación January 13, 2025 ID de la oferta 18374 Pay Range $90,000-$95,000 base
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Our Opening and Your Responsibilities
As our Field Service Team Leader, you will oversee regional field engineer schedules, service delivery components, evaluate engineer performance, service as a proficient technical resource, and mentor the team. You will conduct on-site installations, repairs, and maintenance of our instrumentation and software products in support of the service team goals. Additional responsibilities will include: 
  • Maintaining the "Trusted Advisor" role for all customer interactions by delivering exceptional customer service and demonstrating exemplary customer relations skills to enhance customer satisfaction, partnerships, and loyalty. 
  • Acting as the first line supervision and management of field service engineers, which includes- 
    • Reviewing and approving work hours, overtime, and time off. 
    • Evaluating performance and the ability to safely deliver a quality service product. 
    • Providing feedback to management for field service engineer training requirements. 
    • Reacting to customer feedback for team responsiveness, service delivery, and quality. 
    • Ensuring field service engineers understand and comply with all administrative processes and submissions (timecards, DSM assignments, Pacs, expense reports). 
  • Managing assigned field service and support obligations, including on-site installations, repairs, maintenance, and upgrades of AutoChem instrumentation and software for infrared reaction profiling, crystallization monitoring, automated lab reactors, and sampling solution systems.
What You Need to Succeed
  • Education ideally in a chemical, electrical, or mechanical field. 
  • Knowledge of SAP. 
  • Ability to travel around 80% with the majority consisting of local travel. Location in the Raleigh-Durham, NC area. Entire territory includes both Southeast and Southwest territories. 
    • Southeast- AL, AR, FL, FA, LA, MS, NC, SC, TN, PR 
    • Southwest- AZ, CO, KS, NE, NM, NV, OK, So-CA, TX, UT 
This position is considered safety sensitive and is subject to drug testing as permitted by law.
Our Offer to You
  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, perks, and discounts
  • Parental and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in precision instrumentation
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards across Mettler Toledo
  • Global recognition for the quality of our products and services
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here. 

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.
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METTLER TOLEDO se esfuerza por hacer que www.mt.com sea accesible para todos y cada uno de los usuarios. Si deseas ponerse en contacto con nosotros en relación con la accesibilidad de nuestro sitio web o necesitas ayuda para completar el proceso de solicitud, ponte en contacto con nosotros en esta dirección de correo electrónico EEO@mt.com.