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Senior Desktop Support Engineer

Location Petaling Jaya, Selangor Fecha de publicación November 12, 2024 ID de la oferta 16776
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Our Opening and Your Responsibilities
In this role, you will be the Operations Engineer for Electronic Workplace Solutions and support our global Microsoft 365 platform. You will join a global team of engineers in the area of Digital Workplace and participate in daily operations, troubleshooting and service management activities. 

Main responsibilities:
  • Run global workplace operations - specifically InTune, Client (SSCM), Mobile Device Management (InTune) and Azure Active Directory operations utilizing Microsoft 365 technologies
  • Transition / assume responsibility for new solutions from project team into operations
  • Build knowledge and know-how to support new features and functions deployed by project teams
  • Responsible for a sustainable operations within the Workplace Solution Area as well as its integration with other Solution Areas along the whole solution lifecycle
  • Troubleshoot and identify issues raised by the Global Service Desk / Level 1 Support
  • Support requirements gathering and design for operational change requests
  • Drive the reduction of end user incidents through root cause analysis and end to end quality assurance
  • Assess and plan change requests for technical feasibility, effort and risk including cost estimates
  • Act as technical lead in implementation projects and continuous improvement initiatives
  • Support Operations Team members within respective areas to build collaboration, knowledge and expertise across the entire team

What You Need to Succeed
  • Bachelor’s Degree in Computer Information Systems (or a related field), or equivalent experience
  • 5+ years experience and expert knowledge in solution design within a global Enterprise environment (>10’000 users) in
  • Operating, administering and managing Standardized Clients for Microsoft Windows
  • Operating, administering and managing Client Management Systems for MS Windows, Apple IOS
  • Experience in Microsoft products such as O365, Azure, Intune, SCCM, etc.
  • Familiar with Intune for deploying applications and configurations
  • Experience in packaging applications and troubleshooting installations
  • Good powershell scripting
  • Excellent analytical skills and structured approach to problem solving
  • Advanced communication and presentation skills
  • Strong time management and organizational skills
  • Ability to adapt to different surroundings and situations in a multicultural environment
  • Open for international travel depending on business needs

Our Offer to You
About Mettler Toledo
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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