Main tasks and responsibilities: The Product Support Specialist (PSS) is the main contact for cross-divisional alignments on configuration tools and pricing. The role collaborates closely with peers in other Product Inspection SBUs and with divisional staff. The role is critical to ensure a harmonized configuration process as well as regular price increases.

Key Responsibilities:

1. Product Configuration Tools

• Develop a PI-wide, harmonized configurator with a common platform for all SBUs across PI
• Harmonize the design, functional features and technical parameters
• Coordinate the testing phase
• Document current and upcoming additional requirements and drive discussion with expert groups in order to find consensus on how to implement in configurators
• Present the solution to all stakeholders, collect, coordinate and evaluate feedback in order to continuously optimize the tools
• Support Go-Live of configurator as first level support
• Take over User Management in Snow and AEM Forms

2.  SBU Pricing

• Maintenance and continuous updating of all pricing relevant information (for products and spare parts) in Master price list and SAP
• Support annual/biannual price increases
• Coordinate daily spare parts pricing

3. Sales Volume Analysis

• Provide monthly reports of sales volumes, products and options sold to the Management regularly and on request
• Evaluate data to allow interpretation on how the market develops

4. Phase-out of Components

• Drive phase-out projects for dedicated components and prepare Milestone Reviews