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Service Coordinator

Location Leicester, Inglaterra Fecha de publicación July 25, 2024 ID de la oferta 16996
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Our Opening and Your Responsibilities
The Service Team are looking for a new member to join the Team! AsService Coordinator you will be responsible for coordinating resources to ensure the successful and timely completion of service orders. 
  • Customer Interaction: Handle inbound customer calls, emails, and queries, providing estimates and lead times for site visits, depot orders, and parts to ensure high customer service standards.
  • Service Order Management: Oversee service orders from initial call logging to completion, keeping technicians' diaries up to date and ensuring depot repairs have the relevant purchase orders.
  • Customer Feedback: Proactively update customers on service order statuses and spare part deliveries, keeping them informed of any changes or progress.
  • Scheduling: Book and schedule planned service orders to ensure timely completion within the specified month as per contract activation details.
  • System Maintenance: Maintain service management systems, ensuring orders are in the correct status and notes are current.
  • Team Collaboration: Support other departments to foster a team spirit within the company.
What You Need to Succeed
• Strong communication skills – both verbal and written
• Proactive and works well on own initiative
• Excellent attention to detail
• Competent with MS Outlook and MS Excel
• Outstanding Customer Service 
Our Offer to You
  • International career development opportunities
  • Agile working
  • Supports working families through enhanced family-friendly policies and flexible working patterns.
  • Promote individual learning, development, and growth within the company
  • We advocate for work-life balance and offer 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones.
  • Buy or sell additional annual leave - up to 5 days.
  • Health and Wellbeing of employees is crucial to us and as such all employees have BUPA healthcare, an EAP service, and access to our wellbeing portal. You will join a Trustee based pension scheme and have peace of mind with 4x life assurance.
About Mettler Toledo
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to ukrecruitment@mt.com so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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