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Field Service Technician

Location Shah Alam, Selangor Date posted February 26, 2024 Job ID 15595
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Our Opening and Your Responsibilities
  • Responsible for representing the service solution to customers and at field events such as troubleshooting, repair, modification, calibration, verification, etc in accordance to standard MT SOW.
  • Routine PM / Cal for all level equipment with the aim of promoting equipment uptime
  • Carry out product Installation at customer’s site
  • Attend to break-fix and customer technical issue
  • Provide solution and recommendation to resolve customer’s pain point
  • Attend to customers' technical inquiries and provide technical support to ensure customers' satisfaction
  • Interact with customers’ technical teams
  • Training and commissioning for MT instrument on/off site
  • Liaison to SBU/Cross Departments for selected technical matters
  • Trusted Advisor for MT’s product and services portfolio
  • Update team manager and service scheduler on job status and follow up with customer on next course of action.
  • Self Improvement initiatives : commitment to complete assessment and training plan within timeline.
  • Off working hour standby is required due to SLA requirement.
What You Need to Succeed
Mandatory:
  • Degree/Diploma in Mechanical/Electrical & Electronics Engineering or related field
  • 2-3 years working experience in a field Service environment
  • Fresh grad is encouraged to apply
  • Self-starter with a proactive approach
  • Possess own transport and willing to travel
Preferred:
  • Firsthand understanding of technical equipment
  • Knowledge of Product inspection equipment will have added advantage.

Our Offer to You
  • Annual leave: 16 days
  • Medical: RM2,000 (outpatient), RM100,000 (inpatient)
  • Dental: RM300

About Mettler Toledo
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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