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Associate - Collections US

Location Mumbai, Maharashtra Date posted May 02, 2024 Job ID 16259
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Our Opening and Your Responsibilities
Role

▪ Resolving Outstanding Invoices in accounts receivables by contacting customer 
through Calls/ Emails from shared services center in India.
▪ Control overdue ageing of outstanding invoices.
▪ Ensuring smooth inflow of cash within payment terms.
▪ Sending reminders to customer to avoid payment delays.
▪ Resolving unapplied credit items on US customer's account by contacting 
customer via phone/ email. 
▪ Ensuring monthly progress by resolving substantial amount.
▪ Collaborating with collection and cash application team as per requirement.
▪ Meeting productivity and quality benchmark defined from time to time
▪ Ensuring regular communication with Business Unit personnel to ensure issues 
are resolved immediately.
▪ Ensuring deliverables as per agreed SLA's.
What You Need to Succeed
Educational Qualification
  • HSC or B.com
Technical Skills
  • 3-4 years' experience into international customer service preferably into cash collections.
  • SAP knowledge will be preferred.
  • Telephonic skills should be excellent.
Soft Skills
  • Fluency in English (written and spoken)
  • Good communication skills (verbal, written, presentation) 
  • Strong process knowledge with focus on constantly improving productivity and processes.

Shift Timings
  • Shift time would be 5:30PM to 2:30AM
Our Offer to You
  • "One Team" that thrives on collaboration and innovation
  • Opportunities to work with Global teams
  • An open, fair and inclusive environment
  • Multitude of learning and growth opportunities
  • Medical insurance for you & your family, with access to Telemedicine application
  • A brand name that is identified worldwide with precision, quality, and innovation.


About Mettler Toledo
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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