Area Service Leader - Industrial Weighing Products
Location Minneapolis-St. Paul-Bloomington, Minnesota Date posted August 30, 2024 Job ID 17331Our Opening and Your Responsibilities
The area service leader is responsible for the supervision of field service technicians delivering repair, installation, and calibration services at customer locations within the territory. Importantly as well, they are responsible for the profit and loss of the territory.
Essential Duties and Responsibilities.
• First line supervision and management of field service technicians.
• Communicate and enforce company policies as they relate to field service personnel.
• Review and approve technicians work hours, overtime, vacation, and expenses.
• Collaborate with sales organization within Mettler Toledo to help drive revenue.
• Develop personal and technical training plans for each technician.
• React to customer feedback regarding the quality or timeliness of service.
• Understand the Profit and Loss of the territory, budget planning, and resource allocation.
• Key account management.
• Partnering with back office (customer service, invoicing, and scheduling) to drive customer satisfaction and operational efficiency.
What You Need to Succeed
Education & Experience
- Associates degree in business, operations management, or a technical discipline is preferred. Prior supervisory responsibility in technical discipline is preferred. Four to Seven years related experience and/or training, or equivalent combination of education and experience.
- Industry Experience Preferred, or in related Industrial Industries
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
- We help feed the world. We impact how food is produced, packaged and made safe.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
- Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
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Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.
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