Service Contract Coordinator
Location Leicester, England Date posted July 23, 2024 Job ID 16852Our Opening and Your Responsibilities
Did you know that our products have been used to measure samples taken from the moon, they can weigh animals for zoo conservation projects, and help put food on your table by ensuring compliance with safety and packaging regulations. Our products also help leading scientists deliver life-changing therapeutics to patients more quickly by streamlining research and development.
Want to be part of a dynamic Company that has market-leading products, first-class sales training, and international career opportunities?
We are looking for a meticulous and proactive Service Contract Coordinator to ensure the timely renewal of service contracts. This role is essential in delivering outstanding service and support to our clients, thereby maintaining the precision and reliability of their laboratory equipment.
Key Responsibilities:
- Timely Renewals of contracts
- Quotation Management: Generate and send pipette quotations to customers within the agreed Service Level Agreement (SLA).
- Lead Management
- Escalation Management
- Contract Amendments
- Customer Communication: Make regular phone calls to existing customers to maintain strong relationships and address any concerns.
- Inbox Management.
- Sales Support: Provide support to the field sales team as necessary, assisting with their workload and contributing to overall team success.
What You Need to Succeed
Key Skills:
- Strong Communication Skills
- Proactive
- Resourceful
- Excellent Attention to Detail
- Technical Proficiency
- Outstanding Customer Service
Our Offer to You
- International career development opportunities
- Being part of One Team that thrive from collaboration and drives continuous improvement
- Support working families through enhanced family friendly policies and flexible working patterns.
- Encouragement to work creatively, autonomously and to measure and celebrate success
- Support with individual learning, development, and growth within the Company
- We encourage work life balance and offer 25 holidays, plus Bank Holidays, and rewards length of service by increasing your holiday entitlement to a maximum of 29 days upon predefined milestones.
- Health and Wellbeing of employees is important to us and as such all employees have BUPA healthcare, an EAP service and access to our wellbeing portal.
- You will join a Trustee based pension scheme and have peace of mind with 4x life assurance.
About Mettler Toledo
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to ukrecruitment@mt.com so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.
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