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Field Service Technician - PI Systems & Software

Location England; West Midlands, England Date posted February 12, 2024 Job ID 14499
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Our Opening and Your Responsibilities

Did you know that our products have been used to measure samples taken from the moon, they can weigh animals for zoo conservation projects, and help put food on your table by ensuring they are safe and packaged to the requirements of our customers. Our products help leading scientist develop vaccines and lifesaving medicine globally and have been integral to laboratories conducting Covid testing and research and development in this area.


We are seeking a motivated and experienced Field Service Technician - PI, Systems & Software to join our team. In this role, you will be responsible for installing, maintaining and repairing our company's product inspection technology for our customers. The ideal candidate will have a strong IT background, with a focus on software and hardware troubleshooting and customer service.

What will you do?
  • Proactive and reactive service work, including installation, commissioning, and certification.
  • Troubleshoot software and hardware issues related to product inspection technology
  • Complete all service activities effectively and efficiently to satisfy customers and enhance MT-UK service profitability
  • Routine performance verification/preventative maintenance
  • Installation and commissioning of new equipment
  • Rectification of breakdown
  • Promoting audits/calibrations/validation activity for PI and cross division products
What You Need to Succeed
  • Experience of Electrical, Electronic and Mechanical engineering
  • Experience working within a customer facing service environment
  • Network / Database knowledge and interfacing experience beneficial.
  • Working knowledge of production environments again beneficial 
  • Strong experience with Windows operating systems, networking protocols, and software troubleshooting
Our Offer to You
  • International career development opportunities
  • Part of One Team who thrive from collaboration and drives continuous improvement
  • Supports working families through enhanced family friendly policies and flexible working patterns.
  • Encourages creativity, working autonomously and measures and celebrates success
  • Supporting individual learning, development, and growth within the Company
  • We encourage work life balance and offer 25 holidays, + Bank Holidays, and rewards length of service as your holiday entitlement increases to a maximum of 29 days once you hit your milestones.
  • Health and Wellbeing of employees is important to us and as such all employees have BUPA healthcare, an EAP service and access to our wellbeing portal. You will join a Trustee based pension scheme and have peace of mind with 4 x life assurance.
  • Fun is just as important, and our culture encourages team and charity events.
About Mettler Toledo
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to ukrecruitment@mt.com so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.

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