Voice Engineer
Location Columbus, Ohio Date posted August 08, 2024 Job ID 16992Our Opening and Your Responsibilities
Mettler Toledo is seeking to hire an Enterprise Voice Engineer for our Columbus, Ohio location. As a Voice Engineer within the Digital Workplace Solutions team, you will contribute to the delivery of projects to upgrade existing solutions and the deployment of new technology and solutions to enhance the end user voice communication experience of over 15,000 employees at Mettler Toledo. You will also support operations leveraging internal and partner resources to enhance the quality of service provided by the voice solutions.
Essential Duties and Responsibilities
- Responsible for the delivery of functional assessment and solution design as directed by the Communications and Messaging team lead to meet project requirements and designed for future growth and scalability
- Responsible for delivering implementation tasks according to the requirements and design specifications
- Responsible for day-to-day level 2 operational support for business services provided by the Communications and Messaging team
- Responsible for the on-time delivery of change requests (corrections and enhancements) as assigned by team lead
- Enforce global solution designs and policies (e.g. group policies) across the enterprise
- Deliver training to Regional IT services team personnel (level 1 support) and local IT site support teams as needed to improve service delivery
- Support the continuous improvement of the overall service through process improvement initiatives such as knowledge base article creation, and process automation
What You Need to Succeed
- Bachelor's degree in IT or related fields is required.
- Couple of years of experience with managing voice policies and configuration Microsoft Teams is required
- Experience preferred working with Microsoft 365 Phone System, Calling plans and Direct routing
- Experience designing, implementing, supporting, managing and configuring Microsoft Teams Meeting Room Systems
- Experience working with carriers for managing local numbers, porting numbers.
- Certifications preferred - Microsoft MS-700 and MS-721, AudioCodes/Ribbon Certified Associate or higher and ITIL qualifications.
- Experience with operational monitoring of voice call quality and evaluating root cause (network, platform provider)
- Experience with cloud platforms (Microsoft Azure, Office 365) with focus on Azure Active Directory, Microsoft Teams
- Willingness to learn new platforms and quickly adapt to situation
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Gym discount program if you elect our Aetna medical coverage
- Tuition reimbursement
- And, all the usual such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.
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