Human Resource Operations Manager
Location Columbus, Ohio Date posted September 19, 2024 Job ID 17397Our Opening and Your Responsibilities
We are looking for an experienced HR Operations Manager to drive the implementation of a modern HR Service Delivery model including centralized and locally delivered services in North America. You will apply your experience in establishing and managing a regional HR Shared Service Center (SSC) as well as supporting Business Unit HR teams to optimize their local processes. You will also own the HR technology roadmap for the region and help drive alignment across North America as part of the digitalization journey. You will also help define and deliver the strategy for off-shore and on-short service delivery for HR operations across North America.
The HR Operations Manager has a great opportunity to establish and manage programs and best practices to support HR teams in delivering a world-class employee experience in a growing and changing environment.
Additional Responsibilities:
HR Shared Service Center Management
- Establish and manage the HR Shared Service Center operation supporting the North America region; create service level agreements (SLAs), drive operational excellence and appropriately staff and coach the service delivery team.
- Establish and enable operations for the initial service portfolio, per the HR transformation implementation roadmap.
- In collaboration with local HR teams, continuously explore the standardization and transfer of HR processes to the HR SSC; re-design and implement standardized processes.
- Drive continuous operational improvements by exploring process re-design, digitalization and automation.
- Engage with other global SSC managers within MT to drive best practices and further harmonize global processes.
- Support the change management efforts of the HR Transformation and the adoption of self-service and HR service center support.
- Set and drive a digital strategy and HR operational excellence agenda across all North America Business Units; explore and collaborate with business units in fully adopting technology to drive efficiencies and enhance employee experience.
- Lead the regional technology roadmap and drive its implementation and adoption.
- Build and maintain a North America HR operations community; share relevant information, drive knowledge and understanding and develop regional best practices.
- Support business units in local operational projects and needs; provide guidance and expertise as required.
- Closely collaborate with HR IT on system and process fixes and enhancements where necessary
- Align on regional compliance requirements and best practices and provide respective guidance to the HR community; work with regional HR compliance and legal to create an operational governance to ensure compliance.
- Develop capabilities that allow the transition to a data driven workforce management; collaborate with subject matter experts within IT, business and HR to establish practices and processes that will support the business with required workforce information and analytics.
What You Need to Succeed
For the successful execution of this role, we are looking for a hands-on, proactive, analytical person, who fulfills the following professional and personal requirements:
- Bachelor’s Degree and 5+ years of HR Operations / HR Shared Service Center management experience
- Track record of successfully implementing new Shared Service Center operations and related technologies
- Experience in managing a service delivery center, SLA management and process design
- Strong project management, planning, prioritizing, problem-solving and analytical skills
- High level of interest in and affinity for technology, process digitalization and process automation
- Proficient in one of the major cloud-based HR Platforms (SuccessFactors, Workday, Oracle, UKG, etc)
- Advanced knowledge in data management and analytics Exemplary oral and written communication skills
- Strong collaborator on all levels of the organization
- Excellent interpersonal and coaching skills
- Ability to work independently with minimal supervision
- Fluent in English, other languages are a plus
- Location is Columbus, Ohio
- Willingness to travel up to 25-30% during the early phases of the SSC design; 10-15% travel overall.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.
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