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Technical Support Specialist- Instrumentation

Location Billerica, Massachusetts Date posted August 28, 2024 Job ID 17277
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Our Opening and Your Responsibilities
As our Applications Engineer, you will become knowledgeable about Thornton liquid analytics products, functionality, applications, and customers specifically in pure and ultrapure water measurement within the pharmaceutical, microelectronics, and power industries. Additional responsibilities will include: 
  • Responding and resolving customer's technical and/or application questions via phone or email. 
  • Providing product and application support to global Mettler Toledo Marketing Organizations, OEM, and end-user customers. 
  • Simulating customer's applications to reproduce them in our facilities and working closely with Thornton Product Management and R&D to resolve associated customer issues. 
  • Identifying and communicating process improvements, new product ideas, application aids, and other opportunities for Mettler Toledo Thornton. 
  • Providing training support for internal and external customers. 
  • Participating in product development teams representing Product Marketing, in helping to define new products.
What You Need to Succeed
  • Bachelor's degree in electrical or mechanical engineering, life sciences, or related field. 
  • Minimum of 1-3 years technical, customer service, or related experience. 
  • Ability to work in a hybrid model; minimum of 3 days a week at our Billerica, MA location. 
  • Ability to travel up to 25%. Knowledge of SAP is a plus.
Our Offer to You
  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, educational matching gift program, perks and discounts 
  • Parental and caregiver leave programs 
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in precision instrumentation 
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards across the Mettler Toledo 
  • Global recognition for the quality of our products and services
About Mettler Toledo
METTLER TOLEDO Thornton is the leading global innovator in pure and ultrapure water measurement.  We use innovative technologies with high performance customer-focused products, balancing agility with decades of analytics experience. Our customers integrate and manage pure and ultrapure water systems in demanding pharmaceutical/biotech, power generation and microelectronics industries, involving a broad spectrum of precise analytical technologies. We are part of Mettler-Toledo, a global manufacturer of precision instrumentation.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
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We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Learn your EEO rights as an applicant under the law.

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