Service Product Specialist
Location Billerica, Massachusetts Date posted April 05, 2024 Job ID 16010- Administration and Management- Administering and managing the service product portfolio within our information systems and managing portfolio development and maintenance in support of global deployments.
- Production and Reporting- Creating periodic materials and reports for service sales, operations, and quality improvement initiatives from BI tools.
- Project Specification and Plan- Developing in cooperation with the Divisional Service Champion product specifications and plans for new service products and programs and for the service elements of new products. Specification and plan will address the market and business requirements elaborated in the business case.
- Product and Program Development- Managing in cooperation with the Divisional Service Champion the development of and launch; support, sales, marketing, and delivery materials and processes for new service products and programs. This will require field-based work for deploying and training.
- Market Research- Researching and documenting market requirements for new service products and programs and for product serviceability improvements and solutions. Collaborating in developing a business case for new service offerings, programs, and product features.
- Marketing Programs- Proving guidance and input for the development and delivery of marketing materials, content, and campaigns, Analyzing and reporting on marketing program effectiveness.
- Bachelor of Science degree in engineering, business, data, or related field.
- 3-5 years of experience in data analytics or business analytics.
- Knowledge of deployment and support of technology-based services, products, and/or programs.
- Experience in developing and deploying marketing materials and programs.
- Familiarity of working in a global team and collaborating across multiple time zones, countries, and cultures.
- Travel will be about 10-15%, typically quarterly, and include both domestic and international destinations.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across the Mettler Toledo
- Global recognition for the quality of our products and services
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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- Order Management Specialist- Life Sciences Billerica, Massachusetts 05/15/2024
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