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HR Shared Services Hub Specialist ( Japanese/Korean/Thai Speaker)

Location Petaling Jaya, Selangor, Malaysia Date posted April 22, 2026 Job ID 21869
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Our Opening and Your Responsibilities
As a member of our newly established HR Shared Services operation, you provide a wide range of effective and customer-oriented HR services to employees, managers and HR colleagues. The company has embarked on a profound HR transformation, and you will be a vital contributor to implementing a new HR system and establishing a best-in-class shared service operation. Together with your team colleagues, you actively support the HR function with projects and change initiatives and being engaged in continuous improvement efforts.



Principal Duties and Responsibilities

  • Support the effective operation of centralized HR administration throughout the full employee lifecycle including hiring new joiners into the HR system, providing a positive pre-boarding experience, timely processing of changes to existing employment contracts including promotion/salary changes, etc. all the way to supporting terminations.
  • Ensure employee master data are complete and accurate in our HR system. Support mass data changes or uploads. Collaborate with various HR functions on special data projects and initiatives, such as salary benchmark uploads, etc.
  • Create, distribute and file documents as a result of employment changes as per country’s requirement, making use of our electronic document management system.
  • Ensure all transactions are completed accurately and in accordance with our operational manuals, SLAs as well as payroll cut-off dates.
  • Being a super user for our various HR system modules and provide first level support to end users. Preparing the system to facilitate key HR processes such as annual merit increase, training events, performance management, etc.
  • Answer employee queries and handle employee requests across a broad spectrum of topics, build-up and maintain the related knowledge base to constantly improve the ability of our SSC to support employee queries and requests.
  • Support in-country recruiters and hiring managers with arranging interview logistics and job postings.
  • Being a champion in building custom data reports as well as analyze and interpret data. Facilitate feedback surveys and provide summary findings to relevant stakeholders.
  • Work collaboratively with HR SSC colleagues to ensure consistency in service and standards.
  • Complete other tasks assigned by the line manager and support the team's projects.



What You Need to Succeed
Key Behavioral Competencies Required

  • Locate and define process improvement opportunities; work with other team members and your supervisor on improving employee experience, service quality, knowledge extension and process efficiencies.
  • Explore system opportunities for automation, process enhancements or new capabilities; develop an advanced knowledge of our HR system to maximize the benefits we can get from our HR technology.
  • Maintain and enhance standard operating procedure documentations and knowledge base content to ensure a constant development of our service quality.


Technical Skills, Knowledge and Experience Required

  • Education: Bachelor’s degree in relevant subjects, including but not limited to business administration, science, IT, Human Resource, Shared Services etc.
  • Strong interest in human resources with experience in HR administration.
  • Comfortable working in a Shared Services environment and communicating with colleagues in the US, Europe and Asia countries.
  • Experience using cloud-based HR systems such as Workday, SuccessFactors, etc.
  • Proficiency in Microsoft Office, especially Excel; knowledge of data analytics, Power BI, and Power Automate is a plus.
  • Excellent written and verbal communication skills in English are required by default. Proficiency in Japanese, Korean, and Thai is preferable. Alternatively, proficiency in two foreign languages is also desirable.
  • Strong time management, prioritization, and organizational skills.
  • Ability to meet deadlines and work independently or as part of a team.
  • Capable of performing under pressure with minimal supervision.
  • Tech-savvy with a willingness to explore new systems and applications
  • Customer focused with excellent customer service skills.
  • Open-minded and innovative.


Our Offer to You
  • 1.5 months contractual bonus
  •  Medical care with dental entitlements
  •  Life insurance coverage
  •  Accessible to public transport
  •  Diversity, flexible and fun working culture



About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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