Senior IT Support Analyst
Location Columbia, Maryland, United States Date posted July 22, 2026 Job ID 22625 Pay Range $56000 - $85000 per year- Provide technical support for desktops, laptops, printers, mobile devices, telephones, conference room technology, and related equipment.
- Receive, document, track, and update incidents and service requests through the ServiceNow ticketing system.
- Escalate complex infrastructure, security, networking, server, application, or architectural issues to higher-level support teams.
- Install approved software, operating system updates, and standard hardware according to documented company standards.
- Assist with inventory tracking, asset management, equipment deployment, and equipment replacement activities.
- Support routine backup verification, equipment moves, and workstation setups.
- Oversee daily maintenance and operations of leased building.
- Monitor and manage building systems including HVAC, electrical, plumbing, and security.
- Manage vendor relationships for building repairs and other contracted services.
- Assist in space planning and office moves within the leased building, as well as preparation for on-site events (Town Halls, Large On-Site Meetings, etc.)
- Bachelor’s degree in computer technology, Computer Science, Information Systems Management or related field; or equivalent combination of education and experience
- Minimum five (5) years of experience in the Information Technology field
- Microsoft certifications and other relevant certifications (e.g. CompTIA Network+, Cisco CCNA) preferred
- Demonstrated ability to work with end users and IT personnel in a distributed environment with experience serving remote business locations and field personnel
- Excellent customer service, time management, problem-solving, and organizational skills
- Must have availability for after-hours and weekend support as necessary
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, perks, and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across Mettler Toledo
- Global recognition for the quality of our products and services
Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.
- Our instruments increase the efficiency and effectiveness of chemists and engineers.
- Our products help develop profitable, green, and safe scientific processes.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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