HR Shared Services Hub Specialist (Workday & Reporting)
Location Petaling Jaya, Selangor, Malaysia Date posted June 11, 2026 Job ID 22354Our Opening and Your Responsibilities
The HR SSC team provides centralized HR administration support across the full employee lifecycle, from hiring and pre-boarding to contract changes, payroll-related updates, and terminations. It ensures HR system data is accurate, processes documents correctly, supports key HR cycles, answers employee queries, and delivers consistent service through reporting, coordination, and continuous improvement.
We are seeking a detail-oriented HR Shared Services Specialist to manage Workday system operations for organizational relationships, deliver customized reporting and data analytics, and serve as the global support point for any HR activities decided to be centralized under HR Shared Services. This role combines hands-on Workday administration with data analytics capabilities to automate reports, generate trends, and support data-driven HR decisions across all our international locations.
This is a global support role – any HR activities or tasks that are decided to be centralized for global support will fall under this position's scope, making it a dynamic and evolving role within our HR Shared Services function.
Principal Duties and Responsibilities:
•Support HR SSC operations and service delivery.
•Create and maintain foundational organization structures in Workday (Locations, Departments, Cost Centers, Business Units, Jobs, etc.)
•Conduct impact analysis for downstream systems (Payroll, Positions, Locations) and test changes in sandbox before production deployment
•Develop customized reports and interactive dashboards (Workday/Power BI) for HR and People Managers across all global locations
•Perform data analysis to identify HR trends and automate recurring reports to improve efficiency
•Maintain accurate employee master data and resolve data inconsistencies
•Serve as centralized global support point for HR activities assigned to HR Shared Services across all international locations
•Handle end-to-end employee lifecycle activities (onboarding, transfers, terminations) that are defined as global support
•Provide Tier 1 and Tier 2 support for HR operational queries from all locations globally
•Communicate clear guidance to requestors and notify stakeholders when changes are complete
•Maintain HRIS processes, procedures, and user documentation (job aids, FAQs, portals)
•Identify automation opportunities for manual reporting and support HR technology enhancements
What You Need to Succeed
Key Behavioral Competencies Required
•Strong problem-solving skills and ownership mindset
•Proactive, positive, and collaborative approach
•Analytical mindset with attention to detail and data accuracy
•Strong communication and stakeholder management skills
•Ability to work under pressure and adapt to evolving role scope
•Strong commitment to following SOPs, governance standards, and testing procedures
Technical Skills, Knowledge and Experience Required
•Bachelor's degree in Human Resources, Business Administration, IT, or related field
•Experience in HR Shared Services or HR Operations (2 -3 years)
•Hands-on expertise in Workday Core HCM (organizational management, jobs, positions)
•Strong Excel and reporting skills; Power BI or Power Automate is an advantage
•Proven ability in data analysis, trend identification, and HR metrics reporting
•Excellent written and verbal English communication skills
•Ability to work across time zones and support global stakeholders
•Highly detail-oriented with strong data accuracy and problem-solving abilities
•Comfortable with evolving scope and adapting to new HR activities assigned globally
Our Offer to You
1.5 months contractual bonus
Medical care with dental entitlements
Life insurance coverage
Accessible to public transport
Diversity, flexible and fun working culture
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
Get to Know METTLER TOLEDO
Take a look at a “day in the life” of a METTLER TOLEDO employee. No matter where you work in this company, the team atmosphere comes through. METTLER TOLEDO may be precisely where you belong.
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