• Responsible for determining unit malfunctions and failures and performing repairs and calibrations as suggested by diagnostics and assessment. Following ISO procedures to perform calibrations.
• Document and provide accurate detailed technical findings, observations and materials used for all services and calibrations performed during repair and unit evaluations.
•  Provide a high level of customer service, and able to work as an effective, collaborative team member.
• Responsible for all documentation and follow-up associated with closing out individual RMA’s and shipment back to customer. Processing transactions in CRM and SAP.
• Ensures adequate levels of service inventory is available to meet day to day service needs.

The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.

Product applications include:

• Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
• Measurement of conductivity and pH in a range of chemical applications.
• Measurement of turbidity, CO2 and O2 in beer production.

Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.