Skip to main content
Logo for Mettler Toledo

Our Commitment
Your Talent

Suchen

Global Service Desk Analyst with German

Location Warschau, Woiwodschaft Masowien Veröffentlichungsdatum September 11, 2024 Anzeigen-ID 17361
Jetzt bewerben Job speichern
Our Opening and Your Responsibilities
In this role you will support METTLER TOLEDO users in Poland, Switzerland, Germany, Holland, France, Spain, and USA in daily IT related issues. You will collaborate with other teams across units around the globe

Your main tasks:
  • Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries,
  • 1st and 2nd level support- troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10/11 and Microsoft Office 365, laptops, desktops, printers, mobile devices,
  • Handle IT support phone calls and tickets within SLA defined,
  • Log all phone calls in the Service Desk tool (ServiceNow),
  • Ensure phone queue SLA are met,
  • Take ownership and coordinate with other IT support teams for high priority issues,
  • Escalate unresolved tickets to next level support teams,
  • Participate in on-call rotation to provide coverage when required.
What You Need to Succeed
Required skills: 
  • Excellent verbal and written communication skills in German and English are a must, 
  • Advanced ability to gather, monitor and document data ,
  • Excellent customer service skills,
  • Problem- solving abilities, 
  • Team- orientation M365: Azure, Exachnage, Intune etc. 
Would be a plus: 
  • Good knowledge of IT Service Desk operations: proficiency with ServiceNow is highly desirable, 
  • Good understanding of computer systems, mobile devices and tech products, 
  • Knowledge and working experience in PC / Laptop troubleshooting and providing end user support , 
  • Experience in providing IT support in computer, network and server related areas,
  • Knowledge of: Active Directory Services, MS Exchange, VPN, Network, MS Office suite, Windows 11, Microsoft Office 365.
Our Offer to You
  • Contract of employment [umowa o pracę] (we want you to join us for the long run :)
  • Annual bonus , 
  • Festive benefits paid in April and December,
  • Flexible working hours, 
  • Hybrid work model (3 days a week from home) , 
  • Medical care with the basic dental package, 
  • Possibility to extend medical care to family members and/or Damian Medical Center, 
  • Life insurance with possible extension for your family members, 
  • Medicover Sport card,
  • Language courses, 
  • Paid employee referral program, 
  • Wellbeing activities* 
  • Space for your initiatives, charity & CSR actions, and improvement ideas, 
  • Supporting your development through a vast training offer , 
  • Discounts for meals and cosmetics at the Poleczki & Platan Business Park, 
  • A diverse and inclusive workplace. 

*We are focusing on entertainment and supporting your physical and mental health – check out
our LinkedIn profile!
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
Jetzt bewerben Job speichern
Working at Mettler Toledo Video

Lernen Sie METTLER TOLEDO kennen.

Werfen Sie einen Blick auf “Einen Tag im Leben eines Mitarbeiters von METTLER TOLEDO”. Egal, wo Sie in diesem Unternehmen arbeiten, die Teamatmosphäre ist immer spürbar. METTLER TOLEDO ist vielleicht genau das, wo Sie hingehören.

Explore this Location
A Fresh Approach to Lab Automation
Our Innovative Laboratory Solutions
To the Moon and Back - Weighing for NASA
The Sound of Climate Change

Lassen Sie uns im Austausch bleiben

Treten Sie unserer Talent Community bei und erhalten Sie personalisierte Updates zu unseren Stellenangeboten.

Anmelden

Wir setzen uns für Chancengleichheit ein und legen Wert auf Vielfalt in unserem Unternehmen. Wir ermöglichen die Beschäftigung unabhängig von Rasse, Hautfarbe, Religion, Geschlecht, Alter, nationaler Herkunft, Behinderung, sexueller Orientierung, Geschlechtsidentität, genetischen Informationen oder einer anderen geschützten Klassifizierung. Wenn Sie weitere Informationen zu Ihren gesetzlichen Rechten als Bewerber (m/w/d) wünschen, klicken Sie bitte unter: https://www.mt.com/us/en/home/microsites/sustainability/reporting.html. Informieren Sie sich über Ihre EEO-Rechte als Antragsteller nach dem Gesetz.

METTLER TOLEDO ist bestrebt, www.mt.com allen Nutzern zugänglich zu machen. Wenn Sie uns bezüglich der Zugänglichkeit unserer Website kontaktieren möchten oder Hilfe beim Komplettieren des Bewerbungsprozesses benötigen, kontaktieren Sie uns bitte unter Kontakt EEO@mt.com.