Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!

POSITION DESCRIPTION

This role will manage parts orders after the order is processed through the shipment of the part. The primary focus for this position is to ensure the order flows efficiently through the entire end to end cycle. Key responsibilities include, but are not limited to, partnering with regional sales managers/sales reps, order entry, engineering, and production to facilitate the order process, and interfacing with customers to manage changes. Responsible for order management for all PI products parts sales activities.

DUTIES AND RESPONSIBILITIES

• This position will be responsible for monitoring, tracking, and reporting on job status, including, but not limited to, the following:
• Accountable for managing project milestones and associated dates while coordinating with key internal/external stakeholders throughout the entire order process.
• Ensure the order acceptance and acknowledgement process is handled accurately and expeditiously.
• Ensure required customer inputs are received and are appropriate (e.g., specifications, clarity of expectations and delivery updates, status of depot repair, and exchanges, etc.)
• Provide the customer with a single point of contact by managing all customer interactions from the order acceptance until the order is shipped.
• Ensure the accurate completion and review of the following:
• Expected delivery dates
• Manage any changes and inform the customer of updates
• Work closely with the Regional Sales Managers and Representatives to provide outstanding customer service and support.
• Become familiar with and utilize sales tools, methodologies and processes used in various phases of the sales cycle.
• Attend service meetings to understand goals and challenges faced by the team to enable better support.
• Comply with all safety policies and procedures.
• Keep work area clean and organized in accordance with Company 5S practices.
• Perform other duties as required.

REQUIRED EDUCATION AND EXPERIENCE

• 3+ years of related experience.
• High energy and determination to resolve customer order issues.
• Proven ability to work well in a team, and across departmental lines.
• Excellent letter writing and verbal communication skills.
• Good task and project management skills.
• Strong and persuasive sales skills.
• Attention to detail a must
• Enthusiastic and proactive mindset

PREFERRED EXPERIENCE

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
• Tuition reimbursement, employee wellness programs, plus other perks and discounts 
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation 
• Thousands of patents, design and innovation awards 
• A commitment to extraordinary service on our state-of-the-art equipment