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Technical Support Engineer

Location Warschau, Woiwodschap Mazovië Publicatiedatum December 10, 2024 Job ID 18127
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Our Opening and Your Responsibilities
The Support Engineer Professional will be responsible for providing technical support for software applications used in production processes. This involves troubleshooting and resolving issues, assisting with software testing, providing pre-sales support, and helping to implement and configure systems for customer projects. The role also includes training customers and market organizations, documenting technical issues and solutions, and collaborating with Product Managers and R&D teams.

Duties and Responsibilities:
  • Provide technical support for designated applications.
  • Document support cases and create knowledge base articles.
  • Assist in software testing and provide pre-sales support.
  • Support the implementation of applications in customer projects both on-site and remotely.
  • Train customers and market organizations.
  • Collaborate with Product Managers and R&D for software development and customer support cases.
What You Need to Succeed
  • 2-3 years of experience in a similar technical support or engineering role.
  • Excellent command of English (spoken and written).
  • Strong customer service abilities.
  • Knowledge of software installation and maintenance related to production processes.
  • Proficiency in root cause analysis and problem-solving techniques.
  • Technical expertise in areas such as TCP/IP networking, databases (especially MS SQL), Windows Server OS, virtualization, and web services.
  • Experience with container-based systems (e.g., Docker, Kubernetes) and cloud platforms (e.g., Microsoft Azure).
  • Understanding of large-scale distributed systems and microservices.
  • Basic knowledge of computer system validation.
Our Offer to You
  • Contract of employment [umowa o pracę] (we want you to join us for the long run :)
  • Annual bonus , 
  • Festive benefits paid in April and December,
  • Flexible working hours, 
  • Hybrid work model (3 days a week from home) , 
  • Medical care with the basic dental package, 
  • Possibility to extend medical care to family members and/or Damian Medical Center, 
  • Life insurance with possible extension for your family members, 
  • Medicover Sport card,
  • Language courses, 
  • Paid employee referral program, 
  • Wellbeing activities* 
  • Space for your initiatives, charity & CSR actions, and improvement ideas, 
  • Supporting your development through a vast training offer , 
  • Discounts for meals and cosmetics at the Poleczki & Platan Business Park, 
  • A diverse and inclusive workplace. 

*We are focusing on entertainment and supporting your physical and mental health – check out
our LinkedIn profile!
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
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We zijn een werkgever die gelijke kansen biedt en we hechten veel waarde aan diversiteit in ons bedrijf. We nemen kandidaten in overweging zonder rekening te houden met ras, huidskleur, religie, geslacht, leeftijd, nationale afkomst, invaliditeit, seksuele geaardheid, genderidentiteit, genetische informatie, beschermde veteranenstatus of enige andere beschermde classificatie. Lees meer over jouw EEO-rechten als sollicitant volgens de wet.

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