Field Service Technician
Locatie Detroit, Michigan, Verenigde Staten Publicatiedatum 27 oktober 2026 Job ID 23675 Salarisbereik 31-34Our Opening and Your Responsibilities
Summary
The Mettler-Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, & training of X-Ray, Metal Detectors, Checkweighers, or Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.
Essential Duties and Responsibilities
Satisfy all Safety Requirements for both MT-PI and Customer Sites
Attend tier calls led by a Regional Service Manager
Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
Develop and maintain good customer relationships; Become the customer's trusted advisor
Identify root cause of service issues (first time fix)
Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
Keep up with ongoing technical training
Weekend/afterhours work as required based on workload and rotation
Maintain company supplied equipment, tools, and inventory
In addition to our core values, all employees must follow the Code of Conduct
What You Need to Succeed
Education
High School Diploma or GED required
Associate's degree in Electronics or Engineering Technology, or equivalent work experience preferred.
Experience & Skills
Must be able to work efficiently in a fast paced, high volume environment including the flexibility of change.
Must be a "self starter" who will initiate corrective actions without specific direction from supervisor.
Outstanding ability to adhere to deadlines. Must be well focused on the issue of time consciousness.
Excellent problem solving skills.
Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed.
Be able to interface with other departments and teams in a professional and cooperative manner
Excellent customer service skills.
Outstanding verbal and written communication skills, and attention to detail
Ability to use all types of hand tools and digital test equipment
Knowledge of mechanics, electronics, and distribution systems
Working mechanical knowledge of conveyor systems
Working knowledge of AC and DC electrical distribution systems
Working knowledge of Windows Operating Systems and the ability to read blue prints and schematics
Experience working in a fast paced environment and meeting tight time constraints
Fluency in English required and Spanish a plus
Trained or in the process of being trained in one of the major products (MD, XR, CW, VI, Traceserver/ProdX )
Successful GPM results: "Meets expectations" or better in all catagories
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
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