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Team Leader Service Administration (all genders)

Emplacement Varsovie, Voïvodie de Mazovie, Pologne Date de publication 13 avril 2026 ID de l'offre 21741
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Our Opening and Your Responsibilities
This role blends inspiring leadership with hands-on management of essential service administration tasks, such as complaint processing and email handling. The Team Leader not only plans and organizes the daily workload but also conducts regular meetings with units to swiftly address issues and meet their needs effectively.

Your responsibilities: 
  • Lead a service administration team of 10+ direct reports responsible for one of the process areas.
  • Hire, train, motivate and develop team members, including setting goals, measuring and documenting performance.
  • Ensure high quality and timeliness of the tasks delivered by the team.
  • Monitor team performance, productivity and quality, take improvement actions if required.
  • Assure right back-up structure, create and keep up-to-date documentation for all processes assigned to the team.
  • Ensure that work in the team is evenly distributed (well trained, clear guidelines).
  • High quality reporting on workload and operational problems, proactive approach to problem solving.
  • Build and maintain strong relationships with the stakeholders.
  • Prepare statistics and reports related to service administration.
What You Need to Succeed
  • 2-3 (or more) years' professional experience in similar position,
  • Proven experience in a leadership or supervisory role, 
  • Very good knowledge of French (min. B2 level), 
  • Very good knowledge of English, 
  • Strong communication and interpersonal skills and ability to motivate and inspire a team, 
  • Problem-solving and conflict-resolution skills, 
  • Organizational and time-management skills, 
  • Knowledge of SAP or other ERP system (would be an asset).



Our Offer to You
  • Contract of employment,
  • Annual reward,
  • Flexible working hours,
  • Hybrid work model ,
  • A diverse and inclusive workplace,
  • Festive benefits paid in April and December,
  • Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,
  • Possibility to extend medical care to family members,
  • Life insurance with possible extended scope,
  • Sports card (Medicover),
  • Language courses,
  • A vast training offer to support your development,
  • Wellbeing activities, CSR, with space for your initiatives*
  • Discounts for meals and special offers at Platan Business Park,
  • The possibility to build your experience in an international company that brings innovations that matter,
  • Work in an international environment and the possibility to use English in everyday activities,
  • Work with people who are passionate about delivering outcomes and a culture of simplification and ownership.
*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!

The recruitment process consists of the following steps:
  • CV selection – we contact selected candidates
  • Phone screening with a recruiter (approx. 15 min)
  • Initial interview with the Manager (videoconference)
  • F2F meeting in Warsaw office. 
The information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment.
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.
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