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Deputy Manager - Collections

Ubicación Bombay, Maharastra, India Fecha de publicación 26 agosto 2026 ID de la oferta 22968
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Our Opening and Your Responsibilities
• Lead and manage a team of approximately 20 collectors responsible for driving 
collections and reducing outstanding accounts receivable balances. 
• Demonstrate strong experience in managing US-based customers and 
stakeholders, ensuring effective communication and relationship management 
across multiple business units. 
• Possess operational experience in US collections and/or customer service 
operations, including both voice and email-based engagement models. 
• Take end-to-end ownership of the collection’s portfolio, with a strong focus on 
resolving past-due receivables, particularly in higher aging buckets (30+, 60+, 
and 90+ days overdue). Ensure achievement of productivity, effectiveness, and 
quality metrics as defined by management. 
• Monitor and communicate portfolio performance, including key metrics such as 
Promises to Pay (PTP), disputes, escalations, aging trends, collection 
effectiveness, and ongoing follow-ups. 
• Drive collections strategy through regular reviews, root cause analysis, and 
implementation of action plans to improve cash flow and reduce delinquency. 
• Collaborate with the MIS and Analytics team to develop and enhance 
dashboards, reports, and visualizations that provide actionable insights into 
portfolio performance and operational challenges. 
• Partner with the Process Automation and Digital Transformation teams to 
identify automation opportunities, define business requirements, and support 
implementation of process improvements. 
• Work closely with the Cash Application team to investigate and resolve 
unapplied cash, unidentified receipts, deductions, and other payment allocation 
issues impacting collections performance. 
• Ensure compliance with company policies, internal controls, and customer
specific collection procedures. 
• Coach, mentor, and develop team members through regular performance 
reviews, training, and feedback sessions to drive engagement and operational 
excellence. 
What You Need to Succeed
Educational Qualification
Minimum Graduation Degree, master’s in finance is preferred

Technical Skills
10-12 years' experience into international customer service preferably into cash 
collections. 
4-5 years of experience in team leading 
SAP knowledge will be preferred. 
Strong stakeholder management skills

Soft Skills 
Good communication skills (verbal, written, presentation) 
Strong process knowledge with focus on constantly improving productivity 
and processes.

Our Offer to You
"One Team" that thrives on collaboration and innovation.
Opportunities to work with Global teams.
An open, fair and inclusive environment
Multitude of learning and growth opportunities
Medical insurance for you & your family, with access to Telemedicine application
A brand name that is identified worldwide with precision, quality, and innovation.
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
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