• Provide technical support for desktops, laptops, printers, mobile devices, telephones, conference room technology, and related equipment.
• Receive, document, track, and update incidents and service requests through the ServiceNow ticketing system.
• Escalate complex infrastructure, security, networking, server, application, or architectural issues to higher-level support teams.
• Install approved software, operating system updates, and standard hardware according to documented company standards.
• Assist with inventory tracking, asset management, equipment deployment, and equipment replacement activities.
• Support routine backup verification, equipment moves, and workstation setups.
• Oversee daily maintenance and operations of leased building.
• Monitor and manage building systems including HVAC, electrical, plumbing, and security.
• Manage vendor relationships for building repairs and other contracted services.
• Assist in space planning and office moves within the leased building, as well as preparation for on-site events (Town Halls, Large On-Site Meetings, etc.)

• Bachelor’s degree in computer technology, Computer Science, Information Systems Management or related field; or equivalent combination of education and experience
• Minimum five (5) years of experience in the Information Technology field 
• Microsoft certifications and other relevant certifications (e.g. CompTIA Network+, Cisco CCNA) preferred 
• Demonstrated ability to work with end users and IT personnel in a distributed environment with experience serving remote business locations and field personnel 
• Excellent customer service, time management, problem-solving, and organizational skills
• Must have availability for after-hours and weekend support as necessary

Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products.  As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents. 

• Our instruments increase the efficiency and effectiveness of chemists and engineers.
• Our products help develop profitable, green, and safe scientific processes.
• We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.